Shipping policy

Last Updated: August 16, 2026

PROCESSING & SHIPPING

Most OPIATE orders are expected to ship within approximately 1 week after your order is placed.

However, please allow up to 2–4 weeks for your order to ship due to high demand, production times, order volume, holidays, or unexpected delays.

The 2–4 week timeframe refers to processing and production before shipment. Carrier transit time begins after your order has shipped.

TRACKING

Once your order ships, you will receive a confirmation email with tracking information. Please allow time for tracking to update after your shipping label is created.

SHIPPING DELAYS

Delivery estimates are not guaranteed. OPIATE is not responsible for delays caused by shipping carriers, weather, customs, or other circumstances outside of our control.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. OPIATE cannot guarantee address changes once an order has entered processing.

LOST OR DELIVERED PACKAGES

If your tracking shows delivered but you cannot locate your package, please contact the shipping carrier first and then OPIATE Customer Support if additional assistance is needed.

Packages marked as delivered are not automatically eligible for a refund or replacement.

CONTACT

For shipping or order questions, contact:

OPIATE Customer Support
Email: opiatelosangeles@gmail.com

Please include your name and order number when contacting us.